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Support & FAQs
Find answers to common questions or contact us for personalized help
All (24)
🚀
Getting Started
(3)
💳
Credits & Billing
(4)
🎴
Card Creation
(6)
⭐
Subscriptions
(4)
🔧
Troubleshooting
(4)
❓
General
(3)
How do I get started creating trading cards?
What sports are supported?
Do I need design skills to create cards?
How does the credit system work?
How many credits do I get with each plan?
Do credits roll over?
Can I purchase additional credits?
How long does it take to generate a card?
Can I regenerate a card if I don't like the result?
What photo quality do I need?
Can I customize the card design?
How do I animate my cards?
What formats can I download animated cards in?
What's the difference between monthly and yearly plans?
Can I cancel my subscription anytime?
What happens to my cards if I cancel?
Do you offer refunds?
My card generation failed. What should I do?
I didn't receive my magic link email. What should I do?
Can I share my cards publicly?
Why is my card watermarked?
How many teams can I create?
Can I use HeroCards for commercial purposes?
Is there a mobile app?
Still Need Help?
Contact us at
dylan@examp.com
